- What is Crypto2Media?
Crypto2Media is a website that allows you to purchase products and services for cryptocurrency. Through Crypto2Media, we provide the purchase of gift cards and vouchers paid in the cryptocurrency Bitcoin (BTC), Ethereum. (ETH), Bitcon Cash (BCH), Litecoin (LTC) and DASH.
- When will my order be processed?
The order will be processed immediately after receiving the payment with the transaction fee and the required number of confirmations.
- What is the refund policy?
If the order is not processed, we will refund the payment in cryptocurrency as soon as possible after sending us the return address. If you have not received a gift card or voucher code, please write to us at [email protected] Submit the order ID and transaction TxId from the network.Note: If your order has been delivered correctly, we cannot cancel it. Make sure you have entered the correct e-mail address. We cannot refund for successfully delivered top-up and coupon codes, please make sure you order the correct product.
- How quickly is customer service responding?
We usually reply within a few hours, but please allow us up to 24 hours on working days. After submitting your application to [email protected], you do not need to try to contact us via social media. We try to support our clients as quickly as possible.
- Do I need an account on Crypto2Media.com
Currently, the system does not require an account to buy a top-up or a coupon in the form of a gift card or voucher.
Gift cards and vouchers
- How to use a gift card or voucher?
Select a product, denomination and pay for the order with your favorite cryptocurrency. You will receive the product code by e-mail in the text of the message or as an image in the attachment.
- Where can I use a gift card or voucher?
Some gift cards or vouchers are accepted all over the world, some of them only work within a certain country or currency. Before buying, make sure you buy the product that you will be able to redeem.
- Do I have to use a gift card or voucher to purchase a service product once?
The rules for the use of gift cards and vouchers are set by their issuers and you should check what options are allowed by the issuer before buying them.
- How long do I have to pay for the order?
The address for payment for the order is presented for 15 minutes from the date of registration of the order and this is the time when we wait for the payment to start. If for some reason you are not sure how much time has passed from the date of registration, refresh the browser window or simply register a new order.
No transaction confirmation
In the case of high network load, especially when paying with Bitcon cryptocurrency, there is a delay in receiving confirmation of the transaction. This situation also occurs if the fee for its implementation is badly estimated – the right amount is paid.
When do I have to pay for the order?
The payment address for the order is presented for 15 minutes from the hour of registration of the order and this is the time when we wait for the payment to start. If for some reason you are not sure how much time has passed since its registration, refresh your browser window or simply register a new order.